If you used Facebook, Google, or another social login provider to access La Gran Sultana, you may request deletion of the information we store in connection with your account.
How to request deletion
Send us your request
Email us from the same email address connected to your La Gran Sultana account or social login.
Tell us what to delete
Include whether you want us to delete your account, social login data, reviews, profile photo, booking inquiries, or contact information.
We verify the request
For security, we may ask for additional confirmation before deleting account-related information.
We process the deletion
After verification, we will delete or anonymize eligible data and confirm once the request has been completed.
Information that may be deleted
Depending on your account activity and the services you used, your request may include the following information:
- Account profile information
- Social login identifiers connected to your account
- Profile photo or avatar information
- Reviews and public user-generated content, when eligible
- Contact or booking inquiry details
- Marketing or communication preferences
Information we may need from you
To help us find and verify your account, please include your full name, account email, social login provider used, and a clear description of the data you want deleted.
Please do not send passwords, payment card numbers, or unnecessary sensitive information.
Processing time
We aim to review and respond to deletion requests within a reasonable period after receiving enough information to verify the request.
If the request is incomplete, we may contact you for additional details before processing it.
Important notes
- Some order, payment, invoice, fraud-prevention, or legal compliance records may need to be retained where required by law or business obligations.
- Public content may be removed, anonymized, or disconnected from your account depending on the request and the context in which it was published.
- Data controlled by third-party providers, such as Facebook, Google, WhatsApp, or payment services, must also be managed through those providers directly.